Store Policies

Shipping

Orders are typically packed and shipped within 2 business days. You'll receive a tracking number by email as soon as your order is on the move.

• Where we ship: United States, Canada, United Kingdom, the EU, and Australia.
• Rates: Free — shipping is included in the product price.
• Race deadlines: Need it before an event? Email us before ordering and we'll tell you honestly whether it'll make it.

Returns & Refunds

If something isn't right, we'll make it right.

• Window: 30 days from delivery for unused items in original condition.
• How: Email us with your order number and we'll send return instructions. Refunds go back to your original payment method once the item arrives.
• Damaged or wrong item: Send us a photo within 7 days of delivery and we'll ship a replacement — no need to return the damaged one.
• Return shipping: Covered by us if the mistake is ours; otherwise paid by the customer.

Privacy

We collect the minimum needed to run a store: your name, email, and shipping address when you place an order.

• Payments are processed entirely by Stripe. We never see or store your card number.
• We use your email only for order updates and replies. No spam, and we never sell your information to anyone.
• Want your data deleted? Email us and it's done.

Terms of Sale

• All prices are in US dollars.
• Motorsport is dangerous. Our products are accessories for competition and off-highway use; installation and use are at your own risk, and nothing we sell makes an unsafe car safe.
• Check your sanctioning body's rules — you're responsible for your own compliance (lighting regulations vary by event and by road).
• We may correct pricing or listing errors, and we'll notify you before charging anything different than you expected.

These policies are a starting template for DitchHook and aren't legal advice — review and adjust before launch.